FAQ

Frequently asked questions

What types of pets do you relocate?
We mainly relocate cats and dogs, but can handle other domestic and wild animals with additional requirements.
Our major destinations are EU, GB, USA, Singapore, Australia and Canada. We can also assist with other destinations depending on regulations.
It can take a minimum of 3 months, starting with RANTT blood test and microchipping. The exact timeline depends on various factors like destination and permits.
In Sri Lanka, we offer pickup and delivery to your doorstep. Internationally, we partner with IPATA agents for customs clearance and delivery.
Airline booking, airport handling, customs clearing & loading, partnered veterinary services.
Vaccinations, permits, custom-made cages, etc.
Currently, we do not offer pet insurance.
We provide a general overview and resources, but obtaining permits and certificates is the client's responsibility.
We recommend starting at least a week before the flight. Let your pet gradually get comfortable in the crate.
We provide guidelines based on airline regulations.
Your pet will travel as cargo in the cargo compartment.
Each airline has specific rules. We provide resources and guidance accordingly.